Shipping & Returns Policy

Shipping Policy

Shipment Processing Time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

Please Note: All Enerdrive Power Systems are made to order and have a 3-4 week lead time.

If we experience high volumes of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Where applicable, shipping charges for your order will be calculated and displayed at checkout.

Shipment cost: Flat rate

Please Contact Us to inquire about overnight delivery.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Items damaged in Transit

Items can be damaged whilst on their way to you unfortunately, for which we are sorry and want to correct as soon as possible. Please take a few photos of what you have received damaged (any part /item numbers visible would be a great help), as well as any damaged packaging and send them to support@oc4a.com.au

We are unable to accept returned items that have been damaged in transit, if they have then been used or fitted.

Outback Custom 4x4 Accessories must be advised within 5 business days from the time of delivery so that we can initiate a claim with the freight carrier. We may not be able to assist if advised of items damaged in transit after this time.

Returns Policy

Please contact Outback Custom 4x4 Accessories before returning any items.

Where it’s our mistake and we have sent an incorrect item, the cost of return postage will be incurred by Outback Custom 4x4 Accessories.

For any change-of-mind or incorrectly chosen purchases that need to be returned for exchange or store credit, the cost of return postage will be incurred by the customer.

Please contact our team as soon as you are aware of a fault at support@oc4a.com.au

Shipping costs related to warranty items are usually at customer cost and items would be sent to the manufacturer or supplier, however please contact support@oc4a.com.au as soon as you are aware of the major fault.

Items lost in Transit

Once your item is on it’s way to you with a freight carrier, we trust that it gets to you as soon as possible. If items do become delayed in transit, we recommend that you make contact with us and we’ll raise the matter with the carrier. If your item is lost in transit, please contact us on support@oc4a.com.au for further assistance. Whilst items are in transit, we are unable to cancel/refund/resend your order.

Incorrect items

If Outback Custom 4x4 Accessories has sent you a different product from what you have ordered, or if an item is missing, we really didn’t mean to.

Please take a few photos of what you have received (any part /item numbers visible would be a great help), as well as the packaging for what you did receive, and send them to support@oc4a.com.au. We will do our best to have the incorrect item returned as soon as possible and/or the correct item sent out to you.

Once received in our warehouse, we will inspect and process the items as quickly as possible. If your return meets our conditions, you should receive your refund within 1-5 business days.

You do need to advise us as soon as possible after receipt of items, so they can be recovered or returned within 30 days from delivery. We are unable to accept items that have been used or fitted.

Change-of-mind or incorrect choice

For any purchases where a change-of-mind occurs or an incorrect item has been chosen, you have up to 30 days from time of delivery to return the product (at your own cost) for an exchange or a store credit. Refunds are not available for a change of mind.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@oc4a.com.au If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.